Privacy Policy
Effective Date: May 4, 2026
Welcome to BlackSwan-Geeks. Your privacy is important to us.
This Privacy Policy explains how we collect, use, protect, and disclose
your information when you use our router setup, WiFi installation,
internet troubleshooting, and technical support services.
By using our services, website, or contacting our support team,
you agree to the practices described in this Privacy Policy.
1. About Black Swan-Geeks
Black Swan-Geeks is an independent third-party technical support company providing:
- Router installation and setup
- WiFi configuration and optimization
- Internet troubleshooting support
- Network maintenance services
- Remote and onsite technical assistance
We are not directly affiliated with internet service providers (ISPs),
router manufacturers, or telecom brands unless specifically stated.
2. Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Billing details
- Address for onsite services
Technical Information
- IP address
- Router and device details
- Internet connection information
- Network diagnostic reports
- Browser and device information
Support Information
- Chat transcripts
- Support call recordings
- Files or screenshots shared during troubleshooting
3. How We Use Your Information
We use your information to:
- Provide technical support services
- Diagnose router and internet issues
- Improve customer experience
- Schedule remote or onsite assistance
- Process payments and invoices
- Send service-related updates
- Prevent fraud and security threats
4. Third-Party Services
As a third-party support provider, we may interact with:
- Internet Service Providers (ISPs)
- Router manufacturers
- Cloud communication platforms
- Payment gateways
We do not control the privacy practices of third-party providers
and recommend reviewing their privacy policies separately.
5. Remote Support & Device Access
During troubleshooting, you may voluntarily allow remote access
to your device or network.
We:
- Access systems only with your permission
- Use secure remote-support tools
- Do not intentionally access unrelated personal files
- End remote sessions after support completion
6. Data Protection & Security
We implement reasonable security measures to protect your information,
including:
- Encrypted communication
- Secure payment processing
- Restricted employee access
- Firewall and antivirus protection
However, no online transmission or storage system is completely secure.
7. Cookies & Tracking Technologies
Our website may use cookies and analytics tools to:
- Improve website functionality
- Analyze website traffic
- Enhance user experience
You may disable cookies through your browser settings.
8. Sharing of Information
We do not sell or rent personal information.
We may share information:
- With service partners necessary to provide support
- When legally required
- To prevent fraud or security threats
9. Payment Information
Payments processed through third-party gateways are subject
to their own privacy and security policies.
We do not store complete credit/debit card information on our servers.
10. Data Retention
We retain customer information only for as long as necessary to:
- Provide services
- Maintain support records
- Meet legal and accounting obligations
11. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communication
12. Children's Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
13. Limitation of Liability
WifixPro provides third-party technical assistance and cannot guarantee:
- Uninterrupted internet connectivity
- Specific internet speeds
- Compatibility with all devices or ISPs
- Continuous network uptime
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
15. Contact Us