Terms & Conditions

Welcome to Black Swan-Geeks. These Terms & Conditions govern your use of our website, technical support services, router setup assistance, WiFi installation, internet troubleshooting, and related services.

By accessing our website or using our services, you agree to comply with these Terms & Conditions.

1. About Black Swan-Geeks

Black Swan-Geeks is an independent third-party technical support provider offering:

• Router installation and setup
• WiFi configuration and optimization
• Internet troubleshooting support
• Network maintenance services
• Remote and onsite technical assistance

We are not officially affiliated with any ISP, router manufacturer, or telecom provider unless explicitly stated.

2. Acceptance of Terms

By using our services, you confirm that:

• You are at least 18 years old
• You agree to these Terms & Conditions
• You authorize us to provide technical support services

3. Services Provided

Our services may include:

• Router and modem setup
• WiFi optimization
• Network diagnostics
• Software and firmware support
• Remote troubleshooting
• Onsite technical support

4. Third-Party Disclaimer

WifixPro acts solely as a third-party technical support provider.

• We do not guarantee ISP network availability
• We are not responsible for ISP outages
• We do not manufacture networking hardware
• All trademarks belong to their respective owners

5. Remote Support Authorization

By requesting remote support, you grant temporary permission for device or network access necessary to troubleshoot and resolve issues.

Customers are responsible for backing up important files before support begins.

6. Customer Responsibilities

• Provide accurate information
• Cooperate during troubleshooting
• Maintain authorization for serviced devices
• Avoid misuse of services

7. Payments & Billing

Service fees must be paid as agreed before or after service delivery. Additional charges may apply for advanced troubleshooting or onsite visits.

8. Refund Policy

Refunds are subject to service completion status, troubleshooting time, and issue nature.

Refunds may not be issued for ISP outages, hardware failures, or incomplete troubleshooting caused by customer non-cooperation.

9. Limitation of Liability

WifixPro shall not be held liable for:

• Data loss
• Internet service interruptions
• Hardware failure
• ISP-related downtime
• Indirect or consequential damages

10. No Guarantee of Continuous Connectivity

While we strive to resolve issues efficiently, we cannot guarantee:

• Uninterrupted internet service
• Specific internet speeds
• Compatibility with all devices or ISPs
• Permanent resolution in every case

11. Intellectual Property

All website content including logos, text, graphics, and designs are the property of WifixPro and may not be copied without permission.

12. Privacy

Your use of our services is also governed by our Privacy Policy.

13. Service Refusal

We reserve the right to refuse or terminate services in cases involving:

• Fraudulent activity
• Harassment or abusive behavior
• Illegal activities
• Violation of these Terms

14. Changes to Terms

We may update these Terms & Conditions at any time. Updated versions will be posted on this page.

15. Governing Law

These Terms shall be governed by applicable laws and regulations.

16. Contact Information